At Pokémon Center TCG, we ship authentic Pokémon Trading Card Game products worldwide. Whether you collect sealed booster boxes, elite trainer sets, or premium collections, we deliver your order safely and efficiently — both domestically in the United States and internationally. This Shipping Policy explains how we handle orders, delivery timelines, tracking, duties and taxes, carriers, and customer responsibilities.
1. Order Processing
We process all orders within 1–3 business days after receiving payment. During peak product drops or major TCG releases, processing may take an additional 1–2 business days. Once your order ships, we always send a shipping confirmation email with your tracking number.
2. Domestic (U.S.) Shipping
Service Coverage
We ship to all U.S. states and territories, including:
- Continental U.S.
- Alaska & Hawaii
- Puerto Rico
- U.S. Virgin Islands
- APO/FPO military addresses (depending on carrier routing availability)
Delivery Time Estimates
- Standard Domestic: 5–9 business days after dispatch
- Expedited Domestic: 2–3 business days after dispatch
Note: These timeframes are estimates and may vary due to carrier activity, weather, or high-volume periods.
Shipping Fees
Shipping rates vary by order weight, box size, and service selected at checkout. We occasionally offer free shipping promotions on qualifying orders.
3. International Shipping (Worldwide)
We ship to customers in virtually every country. Your order will travel either via international postal services (like USPS, DHL eCommerce) or international carriers (DHL Express, FedEx, UPS), depending on your location and selection at checkout.
Global Delivery Time Estimates
Delivery timelines depend on your destination, customs, and carrier routes:
| Region | Estimated Delivery After Dispatch |
|---|---|
| North America (outside U.S.) | 7–14 business days |
| Europe & UK | 7–21 business days |
| Asia & Middle East | 10–25 business days |
| Australia & New Zealand | 10–21 business days |
| South America / Africa | 14–28+ business days |
Actual delivery times vary by country, customs processing, and local carrier performance.
4. Duties, Taxes & Customs
International orders may be subject to import duties, customs fees, and taxes imposed by your country. These charges are not included in your order total or shipping fees, and you are responsible for them.
Important Notes:
- We must declare the full value of your order as required by law.
- We cannot mark shipments as “gifts” or lower the declared value to reduce fees.
- Customs clearance can delay delivery and is outside our control.
Typical import charge ranges (varies by region and local tax law):
- Europe: VAT ~ 20–25%
- UK: VAT ~ 20% + possible duties
- Australia: GST ~ 10%
- Canada: GST/PST/HST ~ 5–15%
- Latin America/Africa: Variable import duties & taxes
5. Carriers & Tracking
We partner with reputable carriers worldwide:
- Domestic: USPS, UPS, FedEx
- International: DHL Express, FedEx International, UPS International, DHL eCommerce, local postal partners
After dispatch:
- We provide a tracking number
- You can track shipping on the carrier’s website
- Tracking updates usually appear within 24–48 hours
6. Packaging & Protection
TCG products are carefully boxed to protect cards and prevent damage. We use:
- Protective mailers or boxes
- Bubble wrap and cushioning materials for heavier items
- Reinforced outer packaging for high-value orders
High-value or large orders (booster boxes, premium collections) may require signature delivery to ensure secure receipt.
7. Shipping Issues and Customer Responsibilities
To ensure successful delivery, you should provide:
- A complete and accurate shipping address
- A valid phone number or email (for alerts and customs notifications)
- Correct customs information for international deliveries
We are NOT responsible for:
- Delays caused by customs processing or local postal services
- Incorrect or incomplete addresses
- Packages lost due to failure to claim from postal facilities
- Additional fees due to import duty misclassification
If a package returns to us due to delivery failure:
- We will contact you to correct the address
- You may be responsible for re-shipping costs
8. Signature Confirmation
For orders over a certain threshold (commonly booster boxes or premium products), we may require signature confirmation at delivery. This helps prevent loss and theft, particularly for high-value TCG products.
9. Shipping Promotions
We occasionally offer:
- Free standard shipping on qualifying U.S. orders
- Discounted international shipping
- Seasonal shipping deals
Promotional offers vary and may require minimum purchase amounts or apply only to select regions.
10. Lost or Damaged Shipments
If your tracking shows delivery issues, or if your package arrives damaged:
- Contact us within 7 days of delivery status or receipt
- Provide your order number and tracking details
- Include photos of the damage (if applicable)
We will:
- Work with the carrier to locate missing packages
- Assist you through claims processes
- Replace or refund damaged items, depending on availability
11. Pre-Orders & Backorders
For pre-ordered items:
- We may ship the entire order once all items arrive
- You may request split shipping; additional fees may apply
Pre-orders ship as soon as the product becomes available from our distributor.
12. Return Shipments
Returned orders must follow our Refund & Returns Policy. Before returning:
- Contact support
- Obtain return authorization
- Use tracked shipping (your responsibility unless error is ours)
13. Contact Shipping Support
For questions about tracking, customs, transit issues, or delivery estimates, contact us:
📧 Email: info@pokemoncentertcg.us
📞 + 1 908 657 8300
Response Time: Typically within 24–48 business hours
Please include:
- Order number
- Shipping address
- Tracking number (if available)