Shipping Policy

Last Updated: July 27, 2026

At Pokémon Center TCG, we ship authentic Pokémon Trading Card Game products worldwide. Whether you collect sealed booster boxes, elite trainer sets, or premium collections, we deliver your order safely and efficiently both domestically in the United States and internationally. This Shipping Policy explains how we handle orders, delivery timelines, tracking, duties and taxes, carriers, and customer responsibilities.

Order Processing

We process all orders within 1–3 business days after receiving payment. During peak product drops or major TCG releases, processing may take an additional 1–2 business days. Once your order ships, we always send a shipping confirmation email with your tracking number.

Domestic (U.S.) Shipping

Service Coverage

We ship to all U.S. states and territories, including:

•Continental U.S.

•Alaska & Hawaii

•Puerto Rico

•U.S. Virgin Islands

•APO/FPO military addresses (depending on carrier routing availability)

Delivery Time Estimates

Standard Domestic: 5–9 business days after dispatch

Expedited Domestic: 2–3 business days after dispatch

Note: These timeframes are estimates and may vary due to carrier activity, weather, or high-volume periods.

Shipping Fees

Shipping rates vary by order weight, box size, and service selected at checkout. We occasionally offer free shipping promotions on qualifying orders.

International Shipping (Worldwide)

We ship to customers in virtually every country. Your order will travel either via international postal services (like USPS, DHL eCommerce) or international carriers (DHL Express, Zenith, FedEx, UPS), depending on your location and selection after your order has been processed and completed

Global Delivery Time Estimates

Delivery timelines depend on your destination, customs, and carrier routes:

Region	Estimated Delivery After Dispatch
North America (outside U.S.)	7–14 business days
Europe & UK	7–21 business days
Asia & Middle East	10–25 business days
Australia & New Zealand	10–21 business days
South America / Africa	14–28+ business days

Actual delivery times vary by country, customs processing, and local carrier performance.

Duties, Taxes & Customs

International orders may be subject to import duties, customs fees, and taxes imposed by your country. These charges are not included in your order total or shipping fees, and you are responsible for them.

Important Notes:

•We must declare the full value of your order as required by law.

•We cannot mark shipments as “gifts” or lower the declared value to reduce fees.

•Customs clearance can delay delivery and is outside our control.

Typical import charge ranges (varies by region and local tax law):

•Europe: VAT ~ 20–25%

•UK: VAT ~ 20% + possible duties

•Australia: GST ~ 10%

•Canada: GST/PST/HST ~ 5–15%

•Latin America/Africa: Variable import duties & taxes

Carriers & Tracking

We partner with reputable carriers worldwide:

•Domestic: USPS, UPS, FedEx, Zenith

•International: DHL Express, FedEx International, UPS International, DHL eCommerce, local postal partners

After dispatch:

•We provide a tracking number

•You can track shipping on the carrier’s website

•Tracking updates usually appear within 24–48 hours

Packaging & Protection

TCG products are carefully boxed to protect cards and prevent damage. We use:

•Protective mailers or boxes

•Bubble wrap and cushioning materials for heavier items

•Reinforced outer packaging for high-value orders

High-value or large orders (booster boxes, premium collections) may require signature delivery to ensure secure receipt.

Shipping Issues and Customer Responsibilities

To ensure successful delivery, you should provide:

•A complete and accurate shipping address

•A valid phone number or email (for alerts and customs notifications)

•Correct customs information for international deliveries

We are NOT responsible for:

•Delays caused by customs processing or local postal services

•Incorrect or incomplete addresses

•Packages lost due to failure to claim from postal facilities

•Additional fees due to import duty misclassification

If a package returns to us due to delivery failure:

•We will contact you to correct the address

•You may be responsible for re-shipping costs

Lost or Damaged Shipments

If your tracking shows delivery issues, or if your package arrives damaged:

•Contact us within 7 days of delivery status or receipt

•Provide your order number and tracking details

•Include photos of the damage (if applicable)

We will:

•Work with the carrier to locate missing packages

•Assist you through claims processes

•Replace or refund damaged items, depending on availability

Contact Shipping Support

For questions about tracking, customs, transit issues, or delivery estimates, contact us:

•Email: info@pokemoncentertcg.us

•Phone: +1 (908) 657-8300

Response Time: Typically within 24–48 business hours.

Please include your order number, shipping address, and tracking number (if available) in your inquiry.

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