Pre-order Sourcing & Legal Terms
Thanks for shopping with us. If you are reserving a product via pre-order. Please review the key release, return, and shipping terms:
>Combined Shipping (Ship Complete): Orders containing pre-order items are held and shipped together in a single package once all products are ready. Split shipments require additional shipping charges.
>Estimated Release Dates: Launch dates are estimated by manufacturers/distributors and are subject to logistical changes or delays beyond our control.
>Final Sale (Locked Pre-orders): Pre-orders are sent to our distributors within 24 hours, making buyer-initiated cancellations or refunds strictly impossible.
>Sealed Product Return Depreciation: Opened, unsealed, or manipulated TCG products lose all resale value and are subject to up to 100% value depreciation surcharge upon return.
All pre-orders are subject to official manufacturer and distributor stock allocations. If the supplier cuts supply or provides less product than ordered, Pokemon Center TCG reserves the absolute, unilateral right to adjust, reduce, or cancel any pre-order reservation at our sole discretion. Sourcing does not constitute a guarantee of supply.
1. Business Reservation Priorities: In the event of manufacturer stock cuts or limitations, Pokemon Center TCG reserves the absolute, unilateral right to allocate remaining stock for in-store play, tournament events, local promotions, or internal commercial requirements at our sole discretion, regardless of queue priority or purchase timestamp.
2.Unilateral Cancellation & Refusal Rights (Pricing & Glitch Protection): Pokemon Center TCG reserves the absolute, unilateral right to cancel, adjust, or refuse service for any pre-order transaction at our sole discretion, at any time, and for any reason, including but not limited to distributor allocation cuts, pricing errors, database/listing glitches, speculative buying patterns, suspicious customer history, or changes in logistics. In any such event, our sole and exclusive liability is a full refund of the amount paid for the cancelled items. Under no circumstances will Pokemon Center TCG offer discounts, gift cards, coupons, or compensation.
3. Pre-orders are Non-Cancellable Final Sales: By submitting this pre-order, you commit to purchase at the locked price. Buyer-initiated cancellations, refund requests, or withdrawals are strictly prohibited once the order has been routed to our distributors (within 24 hours of purchase). Market volatility, price drops, loss of demand, or change of mind do not entitle the customer to a refund.
4. Sealed Collectible Return Depreciation Surcharge (Up to 100%): Many trading card and collectible products (including booster boxes, displays, ETBs, and booster packs) derive their primary commercial value from their original, factory-sealed condition. In accordance with Article 103 of Spanish Royal Legislative Decree 1/2007 (TRLGDCU) and EU Directive 2011/83/EU, any sealed product that has been unsealed, opened, torn, or manipulated after delivery loses its speculative and resale value. Pokemon Center TCG reserves the absolute right to apply a deduction of up to 100% of the product's value from the refund amount for opened or handled items.
5. Speculative Market Volatility & Price Adjustments: Trading Card Game (TCG) products are highly speculative assets subject to constant secondary market price fluctuations. If a buyer exercises their legal right of withdrawal and return under consumer protection laws, Pokemon Center TCG will not be held liable for any market price drops or speculative buyer actions. If the product's current retail price on Pokemon Center TCG or the secondary market at the time the return is processed is lower than the price originally paid by the customer, any approved refund will be adjusted downwards to match and be calculated proportionally to the lower active retail/market value, regardless of the higher price originally paid at checkout.
6. Return Shipping & Transit Risk: If a return under the legal withdrawal period is processed, the customer must fully bear all direct return shipping costs and logistics. The customer assumes all risk of loss, theft, or damage during return transit. We strongly recommend using a fully trackable, insured shipping method. Pokemon Center TCG will not issue any refunds until the product is physically received and inspected at our facilities.
7. Split Shipping Cost & Extra Fees: Pre-orders ship complete with in-stock products in a single shipment. If a customer requests separate or partial shipments of in-stock items first, they will need to pay additional shipping charges to cover logistics and warehouse costs.
8. Strict Street Date Release Policies: Pre-order items will not be shipped or released for store pickup before their official manufacturer-mandated street dates. In-store pickups are subject to the same street date guidelines.
9. Sourcing Restock Notification Disclaimer: If a customer’s pre-order is cancelled due to supply cuts and the item is restocked at a later date, Pokemon Center TCG is under no obligation to notify the affected customer first or grant them priority. Keeping track of restocks is the customer's sole responsibility.
